Terms & Conditions
All print orders are accepted subject to these terms.
If you place a print order with us you will be deemed to have agreed to the following terms which we consider to be fair and reasonable.
Should we supply you with goods that are, due to error or omission on our part, unfit for purpose or that we agree are of a substandard quality then we will reprint the order and re-supply at our expense on return of all of the disputed job. Should we feel unable to do this then we reserve the right to refund any money you have paid and declare the contract null and void without penalty.
Return of goods shall be at your expense.
Our Quality Standards:
Should we supply you with work that through our fault is demonstrably inferior to either our normal quality standards or quality standards prevailing in the printing industry at a comparable price, then we will consider ourselves to have failed to meet minimum standards and you are entitled to a reprint or discount as you wish.
Proofs are supplied at our discretion or your request and must be agreed by you in writing before printing can proceed. We will always supply proofs where we have been involved in artwork preparation.
We do not consider any communication between us to constitute an order until the required payment has been received.
Colour rendition will vary depending on the paper stock used. Slight colour variation throughout a print run is to be expected.
We guarantee to match the colours as specified in your computer files. However, for us to be able to do this you must use professional standard design software (Indesign etc) and your files must specify CMYK colour values. We do not consider colour profiles to be a very reliable means of specifying colour. We do not undertake to colour match to your printer or monitor or any other colour standard you may supply. Our colour matching should be considered to be of a “ballpark” standard only and is therefore unsuitable for applications requiring a stringent colour match.
Though we always produce a good match to specified pantone colours we do not guarantee to match to any particular swatch book other than our own. There will almost always be some variance between a pantone swatch and a digital print job.
Complaints and Reprints:
We may refuse to reprint a job for free if you change the specification or artwork. In other words, we will only offer a free reprint in order to correct our errors – not yours!
We cannot be expected to read and verify the truthfulness, honesty and legality of any material we print for you and should the content of your job result in any court action or prosecution or liability of any kind then the responsibility is entirely yours and you agree to indemnify us fully should we incur any costs or damages in this respect.
Our Right to Refuse:
We reserve the right to refuse to accept an order or to reject any partially complete order without reason given. This especially but not exclusively applies where we consider the material to be derogatory, indecent, libellous, racist, inflammatory or designed to mislead the public or promote any illegal activity.
Errors in your Computer Files:
Although we are always on the lookout for problems in your supplied artwork files, any such problems will always be your responsibility. We use industry standard systems to process your files and it is your responsiblity to ensure that your files give the results you expect when processed using such systems.
Under all circumstances our liability for any loss or damage incurred by you or any third party for whatever reason will be limited to the invoiced value of the goods only. We do not accept claims for consequential loss however caused and we expect you to verify that any goods we supply are suitable for your purpose before they are used.
Your Right to Cancel:
You can of course cancel any order you place with us at any time. However, once we have incurred expense we will invoice this amount and deduct these costs from any refund made.
If you wish to cancel an order please do so as soon as possible. Since most of our work is bespoke we cannot simply “re-stock” and custom work produced for you is never saleable to other customers – it just goes in the skip.
We will supply a VAT invoice for work that has been completed.
Our terms are payment with order unless we have specifically agreed otherwise in writing.
We will pursue all instances of non-payment for the full amount invoiced plus any costs incurred in collection.
We won’t invoice or ultimately require payment for work that hasn’t been done or costs that haven’t been incurred – see “Your Right to Cancel” above.
Free Artwork and Cancellation:
We undertake this work on the understanding that there is at least one print order.
Should you cancel your first order we reserve the right to charge for any artwork time accrued upto the point of cancellation. Repeat orders using only the original “Free Artwork” are not deemed to carry any artwork overhead and can normally be cancelled without artwork cost.
Free Artwork and Ownership:
You own the copyright to any “Free Artwork” we produce for you. We own the print ready computer files and digital data.
You are perfectly at liberty to take your artwork elsewhere but we may charge for access to our computer files.
We will never intentionally divulge any information you give us to any third party except when we need to do so in order to conduct our own business, or when we are required to do so by a legitimate authority. Though we take reasonable care to protect your information you should not consider any of our systems to be secure. We do not store your payment details and automated online payments are taken through a payment portal, eg SagePay or Paypal.
Delivery Dates and Times:
Unforeseen problems can occur at any time during the production and delivery of your job. For this reason any delivery date we give you is to be regarded as an estimated target date only.
The vast bulk of work is despatched within 1-5 working days from order.
Additional processing fees can be paid in order to prioritise your order however this does not guarantee delivery. In the event of your goods not being dispatched within the specified time frame, we will refund the additional processing fees.
Delivery dates are not to be regarded as of the essence of an order.
Unless you have paid extra for timed delivery we have no control over the time of day when your goods will be delivered. Delivery could be at any time between 8.00am and 6.00pm. Our courier will not leave goods without a signature.
Contract between us shall be interpreted in accordance with English Law. Since we only accept work on the basis of the terms here stipulated any transaction between us shall be deemed to incorporate the above terms and conditions which shall take precedence over all other conditions unless we have agreed otherwise in writing.
Vouchers and Discounts
All offer codes are applied to the value of the order, excluding delivery costs and are subject to our general Terms and Conditions. The offer code must be entered in to the Voucher Code field on the basket page and applied for the discount to be deducted from the order. Unless stated discounts cannot be combined and only one offer can be applied to any order. Items already reduced in price, displaying a ‘Was’ and ‘Now’ price are also excluded from voucher offers. Offers can be amended or withdrawn at any time.