Terms & Conditions
All print orders are accepted subject to these terms.
If you place a print order with us you will be deemed to have agreed to the following terms which we consider to be fair and reasonable.
Should we supply you with goods that are, due to error or omission on our part, unfit for purpose or that we agree are of a substandard quality then we will reprint the order and re-supply at our expense on return of all of the disputed job. Should we feel unable to do this then we reserve the right to refund any money you have paid and declare the contract null and void without penalty.
Return of goods shall be at your expense.
Our Quality Standards:
Should we supply you with work that through our fault is demonstrably inferior to either our normal quality standards or quality standards prevailing in the printing industry at a comparable price, then we will consider ourselves to have failed to meet minimum standards and you are entitled to a reprint or discount as you wish.
Proofs are supplied at our discretion or your request and must be agreed by you in writing before printing can proceed. We will always supply proofs where we have been involved in artwork preparation.
We do not consider any communication between us to constitute an order until the required payment has been received.
Colour rendition will vary depending on the paper stock used. Slight colour variation throughout a print run is to be expected.
We guarantee to match the colours as specified in your computer files. However, for us to be able to do this you must use professional standard design software (Indesign etc) and your files must specify CMYK colour values. We do not consider colour profiles to be a very reliable means of specifying colour. We do not undertake to colour match to your printer or monitor or any other colour standard you may supply. Our colour matching should be considered to be of a “ballpark” standard only and is therefore unsuitable for applications requiring a stringent colour match.
Though we produce a good match to specified Pantone colours, we do not guarantee to match to any particular swatch book other than our own. There will almost always be some variance between a Pantone swatch and a digital print job. It very much depends on the Pantone colour you are going for, contact the team for more information.
Complaints and Reprints:
We may refuse to reprint a job for free if you change the specification or artwork. In other words, we will only offer a free reprint in order to correct our errors – not yours!
We cannot be expected to read and verify the truthfulness, honesty and legality of any material we print for you and should the content of your job result in any court action or prosecution or liability of any kind then the responsibility is entirely yours and you agree to indemnify us fully should we incur any costs or damages in this respect.
Our Right to Refuse:
We reserve the right to refuse to accept an order or to reject any partially complete order without reason given. This especially but not exclusively applies where we consider the material to be derogatory, indecent, libellous, racist, inflammatory or designed to mislead the public or promote any illegal activity.
Errors in your Computer Files:
Although we are always on the lookout for problems in your supplied artwork files, any such problems will always be your responsibility. We use industry standard systems to process your files and it is your responsibility to ensure that your files give the results you expect when processed using such systems.
Under all circumstances our liability for any loss or damage incurred by you or any third party for whatever reason will be limited to the invoiced value of the goods only. We do not accept claims for consequential loss however caused and we expect you to verify that any goods we supply are suitable for your purpose before they are used.
Your Right to Cancel:
You can of course cancel any order you place with us at any time. However, once we have incurred expense we reserve the right to invoice this amount and deduct these costs from any refund made.
We will supply a VAT invoice for work that has been completed.
Our terms are payment with order unless we have specifically agreed otherwise in writing.
We will pursue all instances of non-payment for the full amount invoiced plus any costs incurred in collection.
We won’t invoice or ultimately require payment for work that hasn’t been done or costs that haven’t been incurred – see “Your Right to Cancel” above.
We will never intentionally divulge any information you give us to any third party except when we need to do so in order to conduct our own business, or when we are required to do so by a legitimate authority. Though we take reasonable care to protect your information you should not consider any of our systems to be secure. We do not store your payment details and automated online payments are taken through a payment portal.
Delivery Dates and Times:
Unforeseen problems can occur at any time during the production and delivery of your job. For this reason any delivery date we give you is to be regarded as an estimated target date only.
The vast bulk of work is despatched within 8 working days from order.
Additional processing fees can be paid in order to prioritise your order however this does not guarantee delivery. In the event of your goods not being dispatched within the specified time frame, we will refund the additional processing fees.
Delivery dates are not to be regarded as of the essence of an order.
We have no control over the time of day when your goods will be delivered and could be at any time between 8.00am and 6.00pm.
Contract between us shall be interpreted in accordance with English Law. Since we only accept work on the basis of the terms here stipulated any transaction between us shall be deemed to incorporate the above terms and conditions which shall take precedence over all other conditions unless we have agreed otherwise in writing.
Vouchers and Discounts:
All offer codes are applied to the value of the order, excluding delivery costs and are subject to our general Terms and Conditions. The offer code must be entered in to the Voucher Code field on the basket page and applied for the discount to be deducted from the order. Unless stated discounts cannot be combined and only one offer can be applied to any order. Items already reduced in price, displaying a ‘Was’ and ‘Now’ price are also excluded from voucher offers. Offers can be amended or withdrawn at any time.
As an authorised affiliate (Affiliate) of PRINT.WORK, you agree to abide by the terms and conditions contained in this Agreement (Agreement). Please read the entire Agreement carefully before registering and promoting PRINT.WORK as an Affiliate.
Your participation in the Program is solely to legally advertise our website to receive a commission on products purchased by individuals referred to PRINT.WORK by your own website or personal referrals.
By signing up for the PRINT.WORK Affiliate Program (Program), you indicate your acceptance of this Agreement and its terms and conditions.
Approval or Rejection of the Application:
We reserve the right to approve or reject ANY Affiliate Program Application at our sole and absolute discretion. You will have no legal recourse against us for the rejection of your Affiliate Program Application.
Commissions will be paid in store credit once a month.
You cannot refer yourself, and you will not receive a commission on your own accounts.
Payments will only be sent for transactions that have been successfully completed. Transactions that result in chargebacks or refunds will not be paid out.
Your affiliate application and status in the Program may be suspended or terminated for any of the following reasons:
- Inappropriate advertisements (false claims, misleading hyperlinks, etc.).
- Spamming (mass email, mass newsgroup posting, etc.).
- Advertising on sites containing or promoting illegal activities.
- Violation of intellectual property rights. PRINT.WORK reserves the right to require licence agreements from those who employ trademarks of PRINT.WORK in order to protect our intellectual property rights.
- Offering rebates, coupons, or other form of promised kick-backs from your affiliate commission as an incentive. Adding bonuses or bundling other products with PRINT.WORK, however, is acceptable.
- Self referrals, fraudulent transactions, suspected Affiliate fraud.
In addition to the foregoing, PRINT.WORK reserves the right to terminate any Affiliate account at any time, for any violations of this Agreement or no reason.
You may use graphic and text links both on your website and within in your email messages. You may also advertise the PRINT.WORK site in online and offline classified ads, magazines, and newspapers.
You may use the graphics and text provided by us, or you may create your own as long as they are deemed appropriate according to the conditions and not in violation as outlined in the Termination section.
Coupon and Deal Sites
Affiliates may not advertise their unique referral link on Coupon and Deal Sites. If an affiliate’s link is found on a coupon or deal site, PRINT.WORK reserve the right to change the affiliate’s unique link or terminate that affiliate’s account.
PRINT.WORK occasionally offers coupon to select affiliates and to our newsletter subscribers. If you’re not pre-approved / assigned a branded coupon, then you’re not allowed to promote the coupon. Below are the terms that apply for any affiliate who is considering the promotion of our products in relation to a deal or coupon:
- Affiliates may not use misleading text on affiliate links, buttons or images to imply that anything besides currently authorised deals to the specific affiliate.
- Affiliates may not bid on PRINT.WORK Coupons, PRINT.WORK Discounts or other phrases implying coupons are available.
- Affiliates may not generate pop-ups, pop-unders, iframes, frames, or any other seen or unseen actions that set affiliate cookies unless the user has expressed a clear and explicit interest in activating a specific savings by clicking on a clearly marked link, button or image for that particular coupon or deal. Your link must send the visitor to the merchant site.
- User must be able to see coupon/deal/savings information and details before an affiliate cookie is set (i.e. “click here to see coupons and open a window to merchant site” is NOT allowed).
- Affiliate sites may not have “Click for (or to see) Deal/Coupon” or any variation, when there are no coupons or deals available, and the click opens the merchant site or sets a cookie. Affiliates with such text on the merchant landing page will be removed from the program immediately.
Pay Per Click (PPC) Policy:
PPC bidding is NOT allowed without prior written permission.
PRINT.WORK will not be liable for indirect or accidental damages (loss of revenue, commissions) due to affiliate tracking failures, loss of database files, or any results of intents of harm to the Program and/or to our website(s).
We do not make any expressed or implied warranties with respect to the Program and/or the memberships or products sold by PRINT.WORK. We make no claim that the operation of the Program and/or our website(s) will be error-free and we will not be liable for any interruptions or errors.
Term of the Agreement:
The term of this Agreement begins upon your acceptance in the Program and will end when your Affiliate account is terminated.
The terms and conditions of this agreement may be modified by us at any time. If any modification to the terms and conditions of this Agreement are unacceptable to you, your only choice is to terminate your Affiliate account. Your continuing participation in the Program will constitute your acceptance of any change.
Affiliate shall indemnify and hold harmless PRINT.WORK and its affiliate and subsidiary companies, officers, directors, employees, licensees, successors and assigns, including those licensed or authorised by PRINT.WORK to transmit and distribute materials, from any and all liabilities, damages, fines, judgments, claims, costs, losses, and expenses (including reasonable legal fees and costs) arising out of or related to any and all claims sustained in connection with this Agreement due to the negligence, misrepresentation, failure to disclose, or intentional misconduct of Affiliate.
Electronic Signatures Effective
The Agreement is an electronic contract that sets out the legally binding terms of your participation in the PRINT.WORK affiliate program. You indicate your acceptance of this Agreement and all of the terms and conditions contained or referenced in this Agreement by completing the PRINT.WORK application process. This action creates an electronic signature that has the same legal force and effect as a handwritten signature.