Super quick, planet friendly, short run digital printing

FAQs


Can’t find the answer to your query in our FAQs? Get in touch via email, our online chat, or give us a call.

I am a new customer, how do I place my order?
  • Select the product you are looking to order from our products page
  • Choose the specifications from our drop down boxes and type in your total number of prints, then add to your basket
  • Once you have finished adding your products, go the the basket in the top right hand corner to review your order
  • Upload your artwork or select the ‘I’ll send artwork later’ checkbox
  • Proceed to the checkout to choose the production and delivery options and carry out the payment process
  • You will receive a confirmation email when your order is complete
  • Tracking info will be emailed to you once your order has been dispatched. Sit tight – your order is on it’s way!
Can I print multiple designs?

Absolutely! Use our multiple artworks feature across our products to add as many designs as you like to the order. Just tick the blue box under your print specification and add the quantities for each artwork. 

How much are your delivery costs?

All of our deliveries use a tracked and signed for service. See our dedicated delivery page for costs.

Our delivery service is speedy, reliable and we use a courier who is committed to making every parcel delivered carbon neutral.

When will I receive my order?

Our standard turnaround time is 7 working days.

If you need your prints in a hurry, you can select our speedy production which means your order will be delivered in the next 3 working days.*

*The cut off time for ordering our speedy production is 11am. We won’t kick off your order until we have received all artwork and any proofs have been signed off.

Do you ship outside of the UK?

We do not currently ship outside of the UK & Ireland.

What file types do you accept?

You can upload your artwork as a print-ready PDF, JPEG or PNG.

I’m not sure how to set up my artwork ready for print, can you help?

Of course! If you’re a bit unsure on how to set up your artwork before sending it to us, we’ve put together a handy tech guide to help you out.

If you’re still having trouble or need some advice, feel free to drop us an email – we’re more than happy to help.

I have a coupon code, how do I use this?

Coupon codes can be added in the box at the top of the checkout page. This discount will be applied instantly.

Coupon codes cannot be added to an order retrospectively.

Are all of your papers 100% recycled?

All of our house stock papers are 100% recycled.

We also have what we like to call our ‘special papers’ which are a collection of environmentally responsible, premium part recycled stocks. We’re always on the lookout for new papers!

For more info visit Our Papers page. 

How can I get hold of samples of all of your different papers?

You can order one of our free sample packs on our website.

Can I see a sample print of my artwork before I place my order?

Yes! We offer a sample print service where you can test up to 4 different designs on 2 of our different papers. This allows you to see what your artwork looks like printed before committing to a full order. 

What is the biggest size you can print?

The largest size we can print is A3 (420mm x 297mm).

Do your prints have a matte finish?

All of our papers are matte and uncoated so they tend to feel rougher with a more tactile finish. We use a dry toner press which means that some colours can appear a little shinier than others. Generally speaking, lighter tones have a matte finish on the paper whereas darker, larger areas of colour tend to have a sheen on them.

Some of our papers produce a flatter, matte image with darker tones so if that’s finish you are after, we recommend using our Perlino Cotton paper.

Which products are VAT exempt?

Most of our products require VAT, however there are some exceptions. Visit this website to find out which printed materials are VAT zero rated.

Do you offer a drop ship service?

We do not currently have the option for drop shipping. It’s something we are looking at introducing in the near future. 

Can I work for you?

PRINT.WORK are not currently hiring, but we’re a growing company and we are always interested to hear from talented people with a passion for print.

If you feel you could be a great asset to the team, forward your CV to hello@print.work and we will take a look!

Can you print this picture of my dog?

Yes.