- I am a new customer, how do I place my order?
- Select the product you are looking to order from our products page
- Choose the specifications from our drop down boxes and type in your total number of prints, then add to your basket
- Once you have finished adding your products, go the the basket in the top right hand corner to review your order
- Upload your artwork or select the ‘I’ll send artwork later’ checkbox
- Proceed to the checkout to choose the production and delivery options and carry out the payment process
- You will receive a confirmation email when your order is complete
- Tracking info will be emailed to you once your order has been dispatched. Sit tight – your order is on it’s way!
- Can I print multiple designs?
Absolutely! Use our multiple artworks feature across our products to add as many designs as you like to the order. Just tick the blue box under your print specification and add the quantities for each artwork.
- Can I order A1 or A2 prints with PRINT.WORK?
Sadly not. The largest size we print at is A3.
- Can you scan my original artwork for me?
Your artwork is too precious to send in the post, so unfortunately we don’t currently offer an in-house scanning service! Any original artwork that you’d like printed with us must be scanned or photographed on your end before submitting an order. If you’re having trouble with this, drop us an email and we’re happy to help to the best of our ability.
- How much are your delivery costs?
All of our deliveries use a tracked service. See our dedicated delivery page for costs.
Our delivery service is speedy, reliable and we use a courier who is committed to making every parcel delivered carbon neutral.
- Do you ship outside of the UK?
We do not currently ship outside of the UK.
- What are your turnaround times?
Our standard turnaround time is 6 working days.
If you need your prints in a hurry, you can select our speedy production which means your order will be delivered in the next 4 working days, or our super speedy option, which gets your order to you in 2 working days.*
There are certain products that may have extra production time added, along with large quantities.
*The cut off time for ordering is 2PM. We won’t kick off your order until we have received all artwork and any proofs have been signed off.
- I'm not sure what product to choose?
If you have an idea but it doesn’t quite fit into one of our products – check out the Build Your Own section, you’ll find all our papers in most of our standard sizes. Still can’t find which one to use? Send us an email and we’ll be able to advise.
- I've designed something quite bespoke, can you help?
We love to try new things, send us over your project idea and we’ll let you know if it’s possible!
- I have a coupon code, how do I use this?
Coupon codes can be added in the box at the top of the checkout page. This discount will be applied instantly.
Coupon codes cannot be added to an order retrospectively.
- Do I receive updates on my order's progress once it's been placed?
You can track the status of our order here.
If you’ve requested a proof, keep an eye out for our email as your order can’t progress until we’ve received your approval.
- What file types do you accept?
You can upload your artwork as a print-ready PDF, JPEG or PNG.
For our sticker sheets, we also accept files in PSD and AI formats.
- Do your prints have a matte finish?
All of our papers are matte and uncoated so they tend to feel rougher with a more tactile finish. We use a dry toner press which means that some colours can appear a little shinier than others. Generally speaking, lighter tones have a matte finish on the paper whereas darker, larger areas of colour tend to have a sheen on them.
Some of our papers produce a flatter, matte image with darker tones so if that’s the finish you’re after, we recommend using our Perlino Cotton paper.
- Can I supply my own paper for you to print on?
We only print using our own paper stocks, we won’t be able to print on anything that’s supplied by yourself.
Let us know what paper you are wanting and we can make some recommendations for our closest stock, you can check out all our papers here.
- Can I put the FSC logos on my print?
Yes you can. Send us an email and we’ll reply with the official logos for the paper you are going for.
*All designs using FSC logos will need to be approved by FSC, this can add up to 3 working days onto your production time.
- What is bleed?
Bleed is something that’s very important in the print world, we need an extra 3mm around the edge of your design to make sure none of your artwork is cut off in the trimming process. If you are stuck, read our article: What is Bleed? A Handy Guide.
- I’m not sure how to set up my artwork ready for print, can you help?
Of course! If you’re a bit unsure on how to set up your artwork before sending it to us, we’ve put together a handy tech guide to help you out.
If you’re still having trouble or need some advice, feel free to drop us an email – we’re more than happy to help.
- I'd like my prints to have a border, how can I do this?
We do ask that if you’d like your prints to have borders, you would add those to your designs before sending your files to us. However, if you’re struggling with this, we’re always happy to help. Just pop a message in your order notes and our artwork team will see what they can do!
- Do you Pantone match?
Though we produce a good match to specified Pantone colours, we do not guarantee to match to any particular swatch book other than our own. There will almost always be some variance between a Pantone swatch and a digital print job.
It very much depends on the Pantone colour you are going for, please ensure you order sample prints and get in touch for more information.
- What does tolerance mean?
In the digital print world you may hear the term tolerance thrown around. This refers to the slight movements that can happen throughout the printing process leading to your print not being 100% exactly the same as the file that you provided us.
This is unfortunately unavoidable however we take steps like making sure your files have a 3mm bleed and 5mm safe zone to make sure you get a quality print!
A4’s and A3’s
We aim to trim each sheet to within a 2mm tolerance in either direction.
A5’s and smaller
We aim to trim each sheet to within a 3mm tolerance in either direction.
We aim to trim each sheet to within a 1.5mm tolerance in either direction.
We aim to trim each sheet to within a 2mm tolerance in either direction. There can be a 1mm tolerance in the fold and crease line.
There can be a 3mm tolerance in finished size of the booklet depending on the thickness. Trimming tolerance can vary up to 3mm, accuracy in the fold can vary up to 1mm.
- Can I amend my order once it's been placed?
If you need to amend your paper type, quantities or add an extra artwork after the order has been placed please send us an email as soon as you can with the changes.
Making changes to your order after it’s been placed can add extra time onto the production of your order.
- How do I amend my basket?
If you’ve started your order and placed the item in your basket, but realised you need to add extra prints or artworks – have no fear, you can now amend these from the basket. We’ve got a video here that explains how to do this!
- How do I cancel my order?
If you decide not to go ahead with your order please send us an email to email@example.com or give us a ring. We will cancel and refund your order within 48 hours, refunds can take up to 10 working days.
There may be a fee to refund your order if it’s reached the ready to print stage. Any orders that have been printed are non-refundable.
- I need to change my delivery details, can you help?
If you’ve made an error or need to update your delivery details, don’t fret! You can update your address and delivery options by sending us an email to firstname.lastname@example.org.
Please note that if we’ve completed your order, we will no longer be able to make changes.
- I've received a digital proof, can you help me understand it?
Of course! We’ve got a page here that helps explain how to read your digital proof.
- My file is RGB, will this be ok for print?
We print in CMYK, most RGB files will be fine for printing however any bright tones will appear more muted on your print. If you aren’t sure what this all means, please check out our really helpful guide: Colour. What’s all that about then?
- What colour profile do you print with?
- Why is my order on hold?
If your order is showing as On Hold please check your emails, the artwork team may have been in touch with questions about your artwork or have sent you a proof.
- Are all of your papers 100% recycled?
All of our house stock papers are either 100% or partly recycled.
Our ‘special papers’ are a collection of environmentally responsible, premium part recycled stocks. We’re always on the lookout for new papers!
For more info visit Our Papers page.
- How can I get hold of samples of all of your different papers?
You can order one of our free sample packs on our website, this will include a sample of each of our house paper stocks.
Send us an email if you want a sample of our special papers.
- Can I see a sample print of my artwork before I place my order?
Yes! We offer a sample print service where you can test up to 4 different designs on 2 of our different papers. This allows you to see what your artwork looks like printed before committing to a full order.
If you’ve got something a bit different and want a sample, please get in touch and we can help you arrange a bespoke sample.
- What kind of inks do you use and are they vegan?
We use a dry toner system for our inks. It is hard to gain very specific details about the makeup of the inks, as they are closely guarded by the manufacturer; but we do know that they are partly made from organic biomass, as well as being food safe. The press is also equipped with a toner recycling system for waste, and inks on paper fully comply with standard de-inking processes, so they can be fully recycled at any plant.
It is to our understanding that the inks contain no animal products whatsoever. Many printers will state that these and similar inks are vegan and vegetarian, as there are no obvious ingredients that state otherwise. As part of our commitment to giving accurate information, we are uncomfortable stating this as there are some unknowns in the manufacturers data sheets. It is something that we are working to understand in as much detail as possible, and we will guarantee this as soon as we feel comfortable to do so. Here is what we can currently guarantee:
- The inks we use are non toxic and food safe.
- All 4 inks are made with organic pigments.
- All 4 inks comply with standard de-inking and recycling practises, so can be reintroduced to the recycling loop once they have been printed.
Sorry we can’t give you a cast iron guarantee on this subject, we hope that’s okay! We’re unsold on any claims.
- Which products are VAT exempt?
Most of our products require VAT, however there are some exceptions. Visit this website to find out which printed materials are VAT zero rated.
- Do you offer a drop ship service?
We don’t offer drop shipping, but you are able to purchase a print and sent it out to a separate delivery address.
- How long will my prints last?
Our inks are highly resistant to UV light, and all our papers are PH balanced as well as being elemental Chlorine free. In the right conditions your prints will last for years. In direct sunlight for a prolonged period, inks may fade a little quicker but we have been testing them for years without any signs of fade.
- I'm planning to sell my prints, how would you recommend packaging them?
We send out all our orders packaged flat in layers of cardboard wrap, but if you’ve ordered prints at 250GSM or lower, you can easily roll those up and send them out to your customers in a tube.
If you’re in need of packaging supplies for your print business, we recommend using Eco Craft for all your packaging needs. They’re reasonably priced and all of their products are environmentally friendly.
- Can I reorder my prints?
Yes you can! If you ordered after June 2022, go to your P.W account and open your orders. You’ll find a reorder button where you can amend quantities and select the artworks you want to reorder. We’ve got a video here that explains the process if you need any help.
- What shall I do if my order has arrived damaged?
We pack all our orders really well to protect your prints from bumps during delivery. If your print has arrived damaged, please email us a photo and let us know how many prints have been affected.
- Will PRINT.WORK promote me and my work?
One of the perks of the job here at PRINT.WORK is that we encounter so much new and exciting artwork every day, and we love nothing more than to shout about our favourite designs. When work catches our eye and also showcases our products really well, we like to share them on our Instagram, which is why we ask for your permission to share your work on socials when you place an order. We wish we could share everyones amazing designs, but we don’t want to spam your newsfeeds!
Another way we like to work with our customers are our Introducing features. These are articles that showcase makers and independent business we love to work with, and let you guys know a little more about them. We’re always looking for more talent to feature, so if this is something you’d be interested in, feel free to drop us an email!
- Can you print this picture of my hamster?